Really appalling service. Bought a dishwasher from Cotswold Appliances 10 months ago and the water pump completely burned out, rendering it totally unusable. It took four visits from engineers over 6 weeks to establish what was wrong and we were told eventually by Cotswold Appliances they would fit a new pump that would be ordered direct from Bosch. When they didn't call to arrange for the fitting after another 10 days of waiting, we called back to be told that the part had arrived, but was the wrong part. We were then told we would receive a 'like' replacement within two days. It has now been a further 2 weeks and Cotswold Appliances refuse to return our calls. The whole process has taken two and a half months and we are a large family with no working machine. When my husband went to the shop on a Saturday he was told that the boss ' could not be contacted.' These people are a dishonest and should be avoided at all costs! We are consulting trading standards.
Watch out for the hidden 'call out charge' disguised as 'fixed labour' cost!
more than 6 months ago
I have also bought a lot of products from this company, and not impressed with their dishonest 'call out' charge which they conveniently disguise as a 'fixed labour charge' - £98 call out for replacing a leaking hose on a dishwasher. Plus a they damaged my new wooden floor. This used to be a good, honest local company but I will not be using them again, or recommending again.